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Here are answers to frequently asked questions:

For Christmas FAQs see here

How does my organisation make a referral to the foodbank?

Our foodbank works with a range of local agencies who meet people at risk of going hungry. Citizens Advice, children’s centres and health visitors are just some of those who can make refer people to our foodbank by issuing them with a foodbank voucher. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.

Where is my nearest foodbank centre?

We have three distribution centres located in Odd Down, Twerton and the city centre.  Click HERE to see the locations and opening times.

We are now operating an e-voucher system. Paper vouchers are no longer valid.

In order to receive a delivery of food, you will need to contact one of our referral agencies. They will process your request digitally, and send an e- voucher through to us. We will deliver orders on the next scheduled delivery day after receiving them. If you need help accessing an e- voucher, please contact us.

What’s in a typical food parcel?

A typical food parcel contains a minimum of three days of nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, UHT fruit juice, tea, coffee, tinned dessert and biscuits. Please be aware we are unable to provide fresh produce.

Can the parcel be adapted to special dietary requirements?

Our foodbank can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians, vegans and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.

Will the food parcel cater for my whole family?

Our foodbank will adapt your food parcel according to the number of adults and children indicated on your e-voucher. They will also endeavour to provide foods that are age appropriate and in suitable quantities for your children.


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